Client Systems, Analytics & Reporting Manager

At Arup we’re dedicated to shaping a better world. Our purpose, shared values and collaborative approach has set us apart for over 75 years. We solve the world's most complex problems and deliver what seems impossible, with curiosity and creativity. We’re a thriving and growing organisation which offers you many possibilities to shape a better world, and your future.

In an increasingly competitive marketplace, our Marketing, Communications, and Business Development (MCBD) team enables Arup to build and protect our reputation, deepen client relationships, win quality work, and attract top talent. This role will be key in achieving our strategic market and client ambitions. We are seeking to appoint a Client Systems, Analytics & Reporting Manager to join our MCBD function.

What this role involves
The Client Systems, Analytics & Reporting Manager is responsible for providing comprehensive analytics and reporting to monitor and analyze market work winning, client and business growth performance. The role uses data to provide actionable insights to support strategic decision-making driving effectiveness of market and business growth programmes.

This includes providing comprehensive and insightful client and pipeline related performance reporting and analytics to inform leadership on the overall business, client and sales performance.

The roles enables data quality of Arup’s client systems relating to work winning and pipeline management, supporting business use and data integrity.

Key responsibilities

Performance Reporting and Analysis

• Provide pipeline reporting and analysis, offering clear insights into sales pipeline health and performance.
• Analyze proposal win/loss data to identify trends and areas for improvement including monitoring and assessing the cost of bidding and return on investment for related investments and programs.
• Collaborate with business leaders to develop and provide data insights to find opportunities to improve pipeline, client, and sales performance.
• Work closely with the Finance Team to ensure reporting and analysis is complementary, congruent, and aligned to global reporting protocols.
• Collaborate with Global Client Systems, Analytics and Reporting leader and others in similar roles to ensure alignment, adoption of common platforms and ways of working, share and leverage standard process.
• Client systems analytics and performance
• Support MCBD counterparts to support analysis including the use of tagging and fields that support segmentation, prioritization, and selection and monitoring processes.
• Provide insights and trends from client satisfaction and project feedback surveys and interviews, identifying areas of competitive strength and vulnerability.

• Provide insightful analytics on Arup’s client base to inform business plans and initiatives as required.

   

Client Systems Management and Data Quality

• In collaboration with Global Client Systems, Analytics and Reporting Lead, manage the region wide deployment of training programs that improves the understanding, value, and use of CRM data across the business in decision making, client management and work winning activities including lead and pipeline management.
• Lead the CRM SuperUser network to underpin strong business adoption and use of CRM and a high level of data quality, including management of CRM help desk and triage.
• Implement mechanisms to enhance and maintain data integrity within client systems (lead and opportunity data focus).
• Represent the region’s business requirements in global decisions on client system changes, training, and deployment activities including UAT testing for CRM system releases.

• Act as CRM system business owner in the Region, defining regional business requirements for systems enhancements and changes as required in collaboration with Global Client Systems Analytics and Reporting Lead.

  
   

  Qualifications

   

   

• Bachelor's degree or equivalent experience in a relevant field, such as Marketing, Data or Information Science with a master's degree or further specialisation in business analytics or data science being advantageous.

• Microsoft Dynamics 365 CRM Fundamentals or Certification suggested

   

• Proven experience in marketing and sales analytics, performance reporting, or similar role.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Proficiency in creating charts, graphs, and dashboards to visualise data and communicate insights and in using analytics tools and software (e.g., Excel, PowerBi, Microsoft Dynamics 365).
• Experience with client systems management, data integrity practices, as well as data protection laws.
• Strong attention to detail and a strategic mentality.

• Understanding of business development, work winning and procurement practices in Professional Services, particularly AEC sector.

  
  
  Benefits that work for you:

   

• Professional Growth & Development: Benefit from continuous learning opportunities, training programs, and mentorship to enhance your skills and advance your career at Arup.
• Global Opportunities: Collaborate with colleagues worldwide and explore potential short-term or long-term assignments at other Arup offices and project locations.
• Financial Well-being & Ownership: Receive a competitive salary and benefits package and share in Arup's success through our global profit-sharing programme.
• Wellbeing and Culture: At Arup we are committed to fostering a healthy working culture by offering a range of health and wellbeing benefits, including health insurance, flexible working schemes, wellness programmes and an Employee Assistance Programme.
• Equality, Diversity and Inclusion: We strive to embed inclusion in our way of working, our interactions with one another and the projects we deliver. We are committed to creating an inclusive working environment for talented people of any background, based on merit, fairness and respect.
• At Arup, you belong to an extraordinary collective where individuality is encouraged. Our strength comes from how we respect, share, and connect our diverse experiences, perspectives, and ideas. You'll have the opportunity to do socially useful work that has meaning – to Arup, to your career, and to the clients and communities we serve.

We are proud to be an equal opportunity employer and are committed to building a workplace that reflects the rich diversity of the world around us. We actively promote a culture of inclusion where everyone feels welcome, respected, and valued.

We welcome applications from talented individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, disability, ethnicity, religion, sexual orientation, or any other protected characteristic. We are committed to making our recruitment process and workplaces accessible.

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