Front of House Coordinator | Onsite

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Join Arup’s Office Services team onsite as a key member supporting the NSW/ACT offices in delivering exceptional workplace and facilities management services. In this front-desk based role, you will be the first point of contact for clients, visitors, and colleagues- championing a warm, professional, and seamless experience aligned with Arup’s values. You will also play a key role in fostering collaboration, enhancing office operations, and driving continuous improvement across our workplace experience.

The Opportunity  

• Provide a professional and welcoming experience to all clients, visitors, and staff, ensuring their needs are met with efficiency and care.
• Manage key reception duties including visitor registration, meeting room readiness, in-room service delivery, and lounge area presentation.
• Support Arup members by assisting with access cards, lockers, mail coordination, pool car bookings, and providing general office guidance.
• Collaborate with the broader Office Services team to ensure smooth daily operations and a consistent standard of service across the workplace.
• Assist in delivering events, exhibitions, and activations while identifying opportunities for service and operational improvements.

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas.  

You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.  

Is this role right for you?  

• Experience in a front-of-house, customer service, or concierge role in a corporate or hospitality environment.
• Strong attention to detail with a commitment to delivering high standards and a polished experience for clients and colleagues alike.
• A collaborative and adaptable approach, thriving in a team environment and embracing change with positivity.
• Excellent communication and interpersonal skills with the ability to engage with a diverse range of stakeholders.
• Integrity, professionalism, and a proactive mindset toward improving workplace experience and service delivery.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.  

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Explore the perks of a career with Arup Australia:

• Paid parental leave for the primary carer of 16 weeks or 32 weeks at half pay and as well as generous unpaid leave benefits.
• Paid parental leave for the non-primary carer of 4 weeks plus the opportunity to access extra paid and unpaid leave of up to 16 weeks if you later become the primary carer (any leave taken at the time will be deducted from the total 16-week parental leave benefit).  
• Birthday leave
• Annual leave loading
• Ability to purchase additional leave of up to 20 days for permanent employees.
• International mobility opportunities
• Insurances (life & income protection)
• Interest free solar energy and bicycle loans  
• Novated car lease
• Ovasaver including discounts, vouchers, cashback, and exclusive offers on more than 300 retailers.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.  

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

Please apply directly through our applicant tracking system. Shortlisted candidates will be contacted by Talent Acquisition to discuss next steps. Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Arup does not accept unsolicited resumes from recruiters or employment agencies.  

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